Specific Troubleshooting Problems (cont.)

Specific Troubleshooting Problems (cont.)


Display Properties Dialog BoxDisplay Properties Dialog Box
Screen Goes Blank Periodically
You may have the screen saver enabled. If the screen saver is enabled, just move your mouse back and forth and your original screen will appear. If you would like to disable the screen saver feature:
  • Go to the Start menu.
  • Select the Control Panel.
  • Click Display.
  • Choose the Screen Saver tab.
  • Disable screen saver or change your screen saver settings.

Move MouseMove Mouse

No Sound
  • Check the volume control on your computer.
    • The Sound icon may be in the bottom, right corner of the window.
    • If not, access the sound options from tControl Panel.
    Sound Control PanelSound Control Panel
  • Verify the mute option is not selected.
  • Make sure the speakers are turned on, if using external speakers.
  • Make sure external speakers are connected to the correct audio port, which is usually green.
  • Connect headphones to the correct audio port and determine if sound is audible from the headphones.
Computer Begins Randomly Rebooting or Crashing
  • Check for overheating. Make sure the vents in the case are not blocked.
  • Confirm that there is good air flow around the computer.
  • Update your virus protection software to check for a virus.