Basic Troubleshooting Tips
For every problem there is a solution. For computer problems, it can be something as simple as a loose cord, or something more complicated. While it isn't necessary to learn how to locate and fix, or troubleshoot, every potential problem, it is a good idea to know some common pitfalls and how to handle those issues.
Here are four general tips to keep in mind when you are troubleshooting computer issues.
- Always check the cables, wires, and cords.
A majority of computer problems are related to an issue in the cables and connections. The easiest first step you can take to troubleshoot most problems is to check all related cables and connections. - Isolate the problem.
If it is possible to isolate the problem, then do so. For example, if you can't get the cursor to move on the screen, try to determine if the issue is with the mouse. If you have an extra mouse, you can alternate devices to see if the one plugged in is the issue, or use the arrow keys on the keyboard to help determine if the mouse is the source of the problem. When trying to isolate the problem, only make one change at a time.
Check All Cables, Wires and Cords- Take notes about error messages
If your computer gives you error messages, be sure to write down as much information as possible. If the basic troubleshooting steps don't work, you may need the information. - Remember the steps you've taken, or write it down.
Once you start troubleshooting, you will want to remember what you have done, so you don't repeat yourself. Also, each possible repair that you try that doesn't work is one less possible solution. If you can't remember it, then write it down. You'll be glad you did if it turns out to be a problem that you need additional assistance to solve.
Example Error Message